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Champion Battery Industrial Zone
Headquarter
Champion Battery Industrial Zone-2
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Company Details:
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China Champion Group Co., Ltd. has established a complete after-sales service system and corresponding rules and regulations, including online online services and personal response technical support services, dedicated to solving various problems in the use of products, and taking The measures are processed until the user is satisfied.
Standard service
After receiving the user's telephone or equipment failure report, according to the specific circumstances, the after-sales service personnel and maintenance personnel will rush to the place of failure as soon as possible, and take appropriate measures according to the different conditions of the field equipment, including:
1. Record the on-site fault and analyze the cause of the fault.
2. Find out the cause of the fault, regardless of the cause and responsibility of the fault, immediately take measures to eliminate the fault and resume normal operation.
3. Carry all the necessary testing instruments and tools with you to properly solve all kinds of problems in the fault.
After-sales service
The after-sales service specialist's function is to be responsible for after-sales tracking, technical support, regular visits and complaints, actively tracking each service process, supervising the response time of customer service stations, and ensuring quick and efficient problem solving for customers. As a customer's product application consultant, the after-sales service specialist will also provide customers with new product information on a regular basis, and put forward reasonable application suggestions to protect the customer.
Contact Person: Mr. Tom Lee
Tel: 0086-13794980878